Customer Care Representative - Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join Mitracomm Ekasarana as a Customer Care Representative in beautiful Bali! We are seeking passionate and customer-focused individuals to deliver exceptional service to our clients. This is a fantastic opportunity to work in a dynamic environment while enjoying the island's natural beauty. As a Customer Care Representative, you will be the first point of contact for our clients, ensuring their needs are met with a smile. You'll handle inquiries, resolve issues, and provide support via phone, email, and chat. Our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung is dedicated to creating a seamless experience for our customers, and we believe your enthusiasm and dedication will make a significant impact.

Mitracomm Ekasarana is a leading provider of integrated communication solutions, and we pride ourselves on our commitment to customer satisfaction. Our team is known for its professionalism and warm hospitality, making us a favorite among our clients. If you're looking to make a difference in the world of customer service while enjoying the vibrant culture of Bali, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via phone, email, and chat.
• Provide timely and accurate information to customers regarding products and services.
• Resolve customer issues and escalate problems to the appropriate departments when necessary.
• Document customer interactions and maintain accurate records.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Assist in training new hires and providing ongoing support to the team.
• Maintain a high level of professionalism and confidentiality in all interactions.
• Adhere to company policies and procedures, including data protection and security measures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or Zendesk.
• Ability to work in a fast-paced, multi-tasking environment.
• Willingness to travel to different locations in Bali.
• High school diploma or equivalent.

🛠️ Keahlian

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